What to know when ordering from us

Payment Methods

When making an online purchase with us, rest assure that all payments are made securely. We currently accept the following payment methods : Paypal and e-transfer. More payment methods are soon to come!

Refund and Returns

If you are not satisfied with your recent purchase made through our website or wanting to return an item: We will only accept returns of items that are brand new and have not been opened. When returning an item, it is the buyer’s responsibility and duty to cover all shipping costs when shipping the item back to us. If the return happens to be damaged or altered from its original state, we will not be able to process any refunds. If the item has been returned without any damages, we will process the refund of the original transaction within 10 – 15 days. For orders that are $200 and above, a 15% restocking fee will be applied which will be deducted from the total amount refunded.

Shipping

We at Bridal Room care for the safe arrival of your purchased items by packing your orders tight and securely to avoid any damages. All shipments are processed through Canada Post. Approximately 5-15 business days are needed when shipping in Canada depending on the order size of the shipment and location of shipment.

U.S Shipping

We can deliver to the United States; however, please be aware that any customs and duty fees arising from the shipping process are not our responsibility. Shipments are handled by Canada Post, and it typically takes 5-15 business days for delivery to the United States.